Frequently asked questions
Booking, deposits, cancellations, pick-up and what to know before your trip.
Booking and payment
How do I book online?
Pick a tour, a departure date and the number of travellers, add your contact details and press "Hold my seats". Seats are held for 15 minutes while you pay the deposit; then you get a confirmation email with a link to your booking.
How much is the deposit?
30% of the tour price. The balance is paid before departure.
Payment policy →How can I pay?
Vietnamese ATM cards, international cards or bank QR through VNPay, or a VietQR bank transfer. With a bank transfer your seats are held for 2 hours while our team confirms the payment.
How far ahead must I book?
Online booking closes 2 days before departure. For later dates, message us on WhatsApp and we will check availability.
Cancellations and changes
Can I get a refund if I cancel?
Refunds depend on how long before departure you cancel; see the cancellation policy. To cancel or change dates, message us with your booking code.
Cancellation policy →What if the tour is cancelled because of the weather?
If a storm or the authorities stop boats or roads, we tell you in advance and offer another date or a refund under the policy.
Cancellation policy →On the trip
Where and when is pick-up?
Pick-up point and time are on each tour page (Departure). We confirm the pick-up time by WhatsApp or email before your trip.
How are children and infants priced?
Children aged 5–10 get a reduced price (shown on the tour page); infants under 5 are usually free and do not take a seat. The exact price appears as soon as you choose the number of travellers.
What should I bring?
Your voucher (printed or on your phone), a passport for each traveller, walking shoes and a light rain jacket; warm clothes for Sapa from November to March.
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